Apple iPhone Email Setup

Newer Versions of iPhone

The following configuration settings are appropriate for newer versions of iPhone.  For specific instructions on how to configure an older version iPhone, please view bottom of article: Older Versions of iPhone.

When using the example below, be sure to replace yourdomain.com with your actual domain name.
 
  1. Tap "Settings" app
  2. Tap "Mail, Contacts, Calendars"
  3. Tap "Add Account..."
  4. Tap "Other" (bottom option)
  5. Tap "Add Mail Account"
  6. Enter Name, address (full email name@yourdomain.com), and password.  (iPhone will attempt to guess your settings. Allow ~1 minute for it to fail.)
  7. Select IMAP.  (It's the default. The option you've selected will be highlighted blue.)
  8. Under "Incoming mail server"
    • Set "hostname" to mail.yourdomain.com
    • Set "username" to name@yourdomain.com
    • Set "password" to your password
  9. Under "Outgoing mail server"
    • Set "Host name" to mail.yourdomain.com
    • Set "User name" to name@yourdomain.com
    • Set password to your password
I Cannot Delete Emails

By default, iOS attempts to delete IMAP email by putting it in the phones trash. This causes an error to come up saying that the messages could not be moved to the trash folder.

How to fix this:
 
  1. Go to Settings > Mail, Contacts and Calendars > {your email account} > Advanced.
  2. Select Deleted Mailbox.
  3. In the On Server section, select the Trash box under the server. This will allow you to remove email from an iPhone or iPad.
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Older Versions of iPhone

The following configuration settings are appropriate for older versions of iPhone.

Although most email settings are identical, the older iPhone requires a special setting for the incoming and outgoing mail servers.  Instead of using the defaults that are typically used in the email settings replace mail.yourdomain.com with yourdomain.websitewelcome.com

When using the example below, be sure to replace yourdomain.com with your actual domain name.

  1. Press the Home button and select Settings > Mail, Contacts, Calendars.
  2. Under Accounts, select Add Account...
  3. Select Other.
  4. Enter your name (which will show in the from field) and your full email address.
  5. Enter your email password and description (we recommend the full email address as your description).
  6. Press Save.
  7. Select IMAP or POP
  8. Under Incoming Mail Server, enter yourdomain.websitewelcome.com as the Host Name.
  9. Enter the full email address as your User Name.
  10. Enter your email password and then scroll down.
  11. Enter the same information under Outgoing Mail Server.
  12. Press Save.

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